Loading
Case Study
CRM is basically used to supervise a company’s reciprocity with current and probable customers. It uses data analysis about customers’ history with a company to enhance business relationships with customers, specifically focusing on customer retention and ultimately driving sales growth. A CRM network helps organizations assemble customer correlations and streamline processes so they can expand sales, improve customer service, and rising profitability.
The Client had an idea for creating a CRM Software. The client apparently wanted to develop an application that can carry a lot of workload for business and sales processes. CRM software has a core set of functions starting with the tracking of leads and ending with monitoring the service rendered to customers.
Our Specialized knowledge in developing software allowed us to quickly assemble a team of 2 developers who started working for the client and started understanding the workflow of the product. We fixed all the critical above-mentioned functionality by developing software which deals with the interactions between a company, its sales forces, its marketing team, and its customers. Eventually, we delivered a very satisfactory result for our client in terms of Functional and Coding perspective.
The biggest benefit of our solution was that the client was able to go live with all the clients in less than 3 months’ time frame. Not only that, but the client also saved significant costs involved in the product development and maintenance by shifting it to our offshore Development center where he gets all-round support at just one call. Last but not least, the client was able to find an able partner who can help them with easy scaling of the platform along with release management discipline in SLA centric environment.
Ahmedabad, India +91 77780 59923
New York, USA +1 212.899.5148
Princeton, USA +1 732.516.8233
New Jersey, USA +1 732.516.8233
EMAIL info@convergesolution.com