The value of technology solutions is intricately tied to their ability to address specific business challenges. To effectively achieve this, a strong customer orientation, deep understanding of business processes, familiarity with end users' needs, and a profound grasp of the relevant technology are imperative. This is precisely where support and operations come into play, differentiating between functional software and a genuinely successful product. Contemporary operations entail cohesive collaboration with all stakeholders—business, IT, and operations—yielding a synergistic approach. In this collaborative space, technology solutions are honed, refined, and aligned with business goals. The confluence of customer focus, business knowledge, technological expertise, and stakeholder cooperation paves the way for technology to not only solve problems but also drive comprehensive business triumph.
Determine the goals of operations, engaging all the stakeholders to build consensus towards shared goals
Key metrics and KPIs with foucs on business outcomes, financial metrics, customer journeys and employee engagement
Build a world class operations function applying agile practices, integrating DevOps principles and automating the envision to delivery pipeline.
Construct a strong and reliable version control ecosystem to manage code and revisions effectively.
Implement effective code review processes to enhance quality, collaboration, and knowledge sharing among team members.
Automate unit testing and other downstream tests like integration and regression testing with framweowrks such as Selenium, LoadRunner
Evaluate packaging and deployment methods for the product/project to ensure seamless and efficient delivery.
Organize support teams into swarms or traditional tiers (level 1, 2, 3), utilizing DevOps principles for continuous delivery.
This ongoing process optimizes operations through constant process assessment and improvement.
Bring to the table win-win survival strategies to ensure dotted proactive domination. At the end of the day, on going forward, anew normal that has evolved from the generation on streamlined.
It is the process that enables the production of high-quality, low-cost software, in the shortest possible production time. The goal of the Process is to produce superior software that meets and exceeds all costumer expectations and demands.
We believe that every business is unique and hence their operating process as well. So, first of all, we understand how you’re operating, like a typical routine at workplace to get the idea of existing operations workflow.
Based on the operational workflow, every business has a different problem that business owners are facing. At ConvergeSol, we understand those challenges to get the idea how it’s affecting your business.
After discussing solution on paper, it’s time to make it happen in real life where our Designers and Developers actively involved in giving a shape to the solution and make it fully functional to solve your challenges.
The job is not done after Visualization and Implementation process. It’s time to check the solution works fine under any circumstances and there is no compromise on any security check and other aspects that you have shared.
Once all quality checks are passed successfully, it’s time to deploy your solution to cloud based architecture like AWS, GCM or Microsoft Azure to make it accessible across the globe for your convenience.
We associate with our clients for long term. So, it’s not done even after deployment. We are here to answer your queries as well as changes you want in the system by the time and maintain it as well.
Agile is an iterative method for streamlining software development and project management. Cross-functional teams must work together in sprints to speed up the process and reduce errors. collaboration on specific tasks, self-organization, and goals with a desire for less supervision. This strategy checks the functionalities of the product at every step while continuously improving on the constant feedback. Ultimately, this results in the delivery of value-based, high-performing, flexible goods for greater engagement.
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