Operations Solutions Company USA

Technology solutions are of value only if it solves a business problem. To effectively solve a problem customer orientation, knowledge of business process along with end users, and deep understanding of technology used are mandatory. This is where support and operations can make a difference between having a working software product versus successful software product. Today's operations involve workign with all stakeholders (business, IT and operations) in a cohesive way.

Capabilities

Identify: Determine the goals of operations, engaging all the stakeholders to build consensus towards shared goals
Define: key metrics and KPIs with foucs on business outcomes, financial metrics, customer journeys and employee engagement
Deliver: Build a world class operations function applying agile practices, integrating DevOps principles and automating the envision to delivery pipeline.

Some of the tangible action items include:

Establish robust Version Control ecosystem
Institute Efficeint Code Reviews
Automate unit testing and other downstream tests like integration and regression testing with framweowrks such as Selenium, LoadRunner
Examine Product/project packaging and deployment
Organize support team in to swarms or traditional tiered support like level 1, level 2, level 3
Leverage modern principles of DevOps or DevSecOps
Continuous Delivery
This is an ongoing process of assessing current processes to strive for improvement at all times

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Our Process

Project planning is preference to determining the overall goals and objectives of the business analysis. The most important stage in the entire project without analysis and research project success of any company.