Intelligent chatbot using Azure Cognitive Services

C o n v e r g e S o l

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Case Study
Info
CategoryAI Automation Solutions

Business Problem

Assist the users to solve their problems using self-serve online chat and give the response to any questions asked by that user by getting the best match/answers. The specific use cases were: The application must give the response to the user if the user’s question/intent is a 50% match to the question which already exists in the system The key dimensions for response were: -- Relevancy -- Response time.

Our Solution

Our Specialized knowledge in developing AI/ML space allowed us to quickly assemble a team of 2 developers who started working for the client and started understanding the workflow of the product. We fixed all the critical above-mentioned functionality by developing an application that analyzes the user’s request to identify the user intent and to extract relevant entities. Eventually, we delivered a very satisfactory result for our client in terms of Functional and Coding perspective.

Business Benefits

The biggest benefit of our solution was that the client was able to understand how machine learning and artificial intelligence solutions can help speed up the business processes. Additionally, client was able to create user engagement while freeing up the precious labor resources. Last but not least, the client was able to find an able partner who can help them with easy scaling of the platform along with release management discipline in SLA centric environment.

Technology Stack

Dot Net

Dot Net MVC

C Sharp

HTML

MS SQL Server

Cognitive Service

Azure

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