Intelligent chatbot using Azure Cognitive Services

Business Problem

Assist users in solving problems via a self-serve online chat.
Provide responses to any user questions by finding the best match/answers from the existing system.
The application must respond if the user’s question/intent has at least a 50% match to a question already in the system.
Ensure the system provides relevant and timely responses to user queries, accurately addressing questions while maintaining fast response times.

Business Benefits

The client was able to understand how machine learning and artificial intelligence solutions can help speed up business processes.
The client was able to create user engagement while freeing up valuable labor resources.
The client found a reliable partner for easy scaling of the platform along with release management discipline in an SLA-centric environment.

Solution Overview

Our specialized expertise in the AI/ML space enabled us to quickly assemble a dedicated team of two developers who began working closely with the client. The team first focused on understanding the workflow of the product, identifying pain points, and planning how to address the critical functionality requirements efficiently.

Leveraging this understanding, we developed an application that analyzes user requests to identify intent and extract relevant entities, ensuring accurate and meaningful responses. The solution successfully addressed all critical functionalities, delivering highly satisfactory results to the client from both a functional and coding perspective.