- Aashi Singh
- June 04, 2021
Financial services like trading, consumer banking, etc have become digital and financial institutions are heavily investing in custom fintech software, P2P payment systems, security, etc.
However, there are tons of fintech companies out there and therefore, your financial institution needs to stand out in the market. How? By offering the best customer service both in terms of effective software and prompt response.
Custom software solutions are the way ahead for the industry. What is it that makes custom software development pivotal for the fintech industry? Read this blog till the end to find out!
Custom Built Software Tailored For Your Business
Custom software development solutions are specifically made for the most demanding industries like finance. Each financial institution has specific needs that may not be fulfilled with off-the-shelf software.
Custom software solutions address the challenges your institution usually faces. The financial market is quite dynamic and often requires scaling the software. This is fairly doable with custom software but quite hard with an off-the-shelf one because there's little to no room for modifications.
Higher Security Control of Financial Application Data
As the world got digital transformation, so did the financial industry. Most financial companies store their confidential & sensitive data such as customer's details, credit card data, etc. These data are critical and require extensive security from fraudulent practices & data leaks.
The good news for the financial industry is with custom software development, you can control the level of security your product will need to ensure your customer's data stay secure.
In today's times, customers tend to lose their confidence at the slightest mark of defect or bug when it comes to financial services like trading websites.
However, financial services companies not only have to safeguard customers' data but also have to maintain an intuitive UI & UX. But many a time financial institutions find it challenging to find an off-the-shelf software solution that can help with both.
That's where custom software comes in. Each financial institution may require specific features, security level, and UI/UX, all of which can easily be matched when the software is getting custom build.
Regular Maintenance & Responsive Support
Prompt responses and resolutions are crucial whenever customers encounter bugs or errors, especially in the financial industry. This not only creates a safe environment for the customers but also a loyal consumer base.
However, when you're using off-the-shelf (or standard) software, you'd be waiting longer for the support team to get back to you.
But with custom software, you get a quick response and if you've outsourced it to a software development company, you get a 24/7 support team. This ensures a smooth support system and a seamless experience for your customers.
The Flexibility of Integrating New Technologies & Scalability
There are hundreds, if not thousands, of fintech solutions companies out there. Therefore, it is crucial to have a competitive edge above the others. How can you do that? By providing the best software experience to your customers.
Meeting customer demands is important to make your fintech services stand out. However, the demands and/or trend changes and so should your software adapt to them.
When you hire custom software services, you're building your software from scratch, while keeping scalability in mind. Maybe you can start off with two-three functionalities in the beginning and add more functionalities when you need them.
Also, with custom software solutions you can easily integrate of 3rd party apps. For example, some fintech companies like to use AI custom automation solutions to get more insights into their customers' behavior, offer a better personalized experience, and of course prevent fraud.
Higher Customer Experience Value
Custom software solutions with AI automation create high customer experience value. Customers usually expect easy-to-understand UI, fast, real-time, and of course a seamless experience.
Customers prefer financial services that offer quick, accurate, secure, and quality services. All of this can easily be achieved through custom fintech software, here's how they can help enhance your customers' experience:
AI Automated Chatbot: Automated chatbots help quickly respond to customers' queries and messages even after working hours.
Cloud-Native Solutions: Cloud computing solutions make everything faster, cost-effective, and more streamlined operations.
Custom UI/UX tailored to each fintech institution's requirements.
To Sum It Up
The financial industry is subject to innovation and technological advancements catered to the needs of each institution. Therefore, custom software development services are the best choice because it makes your financial solutions scalable, automates the business process, provides a seamless experience to the customers and much more.
What are your thoughts? Let us know in the comments section!
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